frequently asked questions
Here you can find the answers to the frequently questions asked by the Users about the programs published on this website.
Can I use one license key to install the program on multiple computers?
No. One License Key can only be used to activate the program on a single computer. If you want to use the program on multiple machines at the same time, you need to buy the appropriate number of separated license.
I haven't received any License Key. What should I do?
First, check your junk mail folder; if there isn't any email with the License Key, or if you have entered your contact information incorrectly during the license registration, send an email to the address entering again the data: First Name and Last Name/Company, Registration ID, Hardware ID (if available), Order Number.
I lost my License Key/Activation Key. How do I retrieve them?
Where can I find the Registration ID to register my License?
Where can I find the Hardware ID to activate the program tools?
What is 2CheckOut (Avangate)?
- Manages the eStores and Payments of 14,000+ Global Online Businesses;
- Handles millions of secure worldwide transactions for over 4,000 of the most trust demanding digital businesses in over 180 countries;
- enables merchants to accept mobile and online payments from buyers worldwide;
- guarantees payment processing seamless, safe reliable, no matter where you are on the map;
- guarantees a powerful protection from risk and fraud with an effective combination of a proprietary fraud scanning process and careful human review;
- offers a support team and a structure with a legendary reputation for account service excellence;
- 2CheckOut’s (Avangate) leadership and continuous innovation has been recognized through over 50 prestigious industry awards and analyst coverages.
Notes: in 2018 Avangate acquired 2CheckOut.
I have payment problems. What should I do?
Contact the 2CheckOut (Avangate) 24/7 English language support service by phone at +31 88 000 0008 (international) with all payment-related questions, or visit 2CheckOut Shopper Support to request a solution to your issue
I want a refund. How can I get my money back?
Check the Refund Policy to find out if you are eligible for a full refund.
PNG ToolKit pro - user interface
How to run application with administrator privileges?
The User Account Control (UAC) of your Operating System may require further confirmation: in this case click on "Continue"